20% OFF July 4th Sale - Applied Storewide

FAQ

Shipping and Returns

Where do you ship?

We ship all over the USA. International shipping is not available at the moment. To make sure all items are delivered safely, we offer USPS, UPS and FedEx standard shipping. Please note that we require a signature upon delivery.

What does shipping cost?

The shipping methods offered during checkout may differ based on your specific shipping address and the items selected. 

I haven’t received my package. How can I track my order?

You can track your package with USPS, UPS, or FedEx. If you see any issue with your delivery, please contact our support team at info@agrock-usa.com and we will get on the case.

FREE U.S. RETURNS

Our hope is that you are completely satisfied with your A&G Rock Jewelry purchase. However, if you would like to return an item we are happy to offer free returns for unworn items within 30 days of receipt. 

For all other (international) returns:

Items must be in their original condition, with tags intact and unworn. It should be returned in their original packaging as shipped. A&G Rock reserves the right to reject any returns that do not meet the conditions specified above. In such case, we will return these items to you. If items are found faulty or defective, it should be returned in their original packaging. Items with special order or request are not returnable. 

The following exclusions that will not be accepted as a manufacturing defect and applied to the return and refund policy include:

  • Any discoloration of precious metals that is due to chemical exposure, such as use while swimming and hot tubs or bathing.

  • Any items with bent prongs due to daily wear and requiring a refurbishment. 

  • Due to daily wear, stones to fall out as prongs get worn out.

  • Any special orders are not returnable or refundable.

How do I return an item?

At the time of your return request, we will send you a prepaid  return label. Please include the copy of your original dispatch document inside the box, and make sure that all your personal details are filled on the dispatch. Make sure to receive a proof of postage from the postal office when you ship back your item. We will not be liable for any items that might be lost in transit or don’t arrive if you have chosen a different shipping method. All returns must be sent back as a single shipment. Please make sure to insure your jewelry for the value that was paid. You are responsible for the insurance fees of the return shipment.

We will be more than happy to assist you. Simply send us an email to info@agrock-usa.com

Will I be refunded the full amount I paid?

Refunds will be provided for items that are approved for return. We will refund full amount within a week once it is approved. The item will be refunded to your original payment method. It may take 10 days for your designated banks to post the funds to your account. For PayPal, it takes around 2 weeks for the refund to be processed to your account. Items with special order or request are not refundable.

What are the supported Payment Methods?

You can complete your purchase through the payment ways below:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Apple Pay
  • Discover
  • PayPal
  • Diners Club
  • Google Pay
  • Shop Pay

Lifetime Warranty

Be rest assured with your A&G Rock jewelry! We will provide you with Lifetime Warranty guarantee with any jewelry purchased from A&G Rock. If you believe your item has any manufacturing defect, you can ship it to us with your proof of purchase for us to inspect. If we determine the jewelry damage is valid, we will repair the item.

The type of repairs included are:

  • Complimentary polishing of jewelry

  • Complimentary resizing one size up or down 

Our repair policy excludes wear and tear, product loss or item being stolen and any repairs or work not done by A&G Rock will void this warranty. For a repair request, we will first need to receive a proof of purchase shipped together with the jewelry. If the repair request is aligned with our policy, we will proceed with the request. If it is not, we will notify you if the repair service is available and what it will cost. The repaired items will be delivered back to your given shipping address in one to two weeks’ time. We offer complimentary shipping back to the customers for all warrantied repairs.

Product Weight and Length (Dimension)

All weights and lengths, specifically for bracelets and wallet chains, are averages. Weight is dependent on and proportional to the length of the bracelet.

Special Order Request

If you have a special order request please contact us either through our online form or at agrockusa@gmail.com and we will get back to you as soon as possible

I’d like to engrave my name on my jewelry, can I do so?

Yes! We offer customized engraving.  Email us at agrockusa@gmail.com and with proof of purchase for us to confirm and proceed with your request.