FAQ
A&G ROCK AND ROLL — FAQ
SHIPPING
How long will it take to receive my order?
As A&G continues to scale, all items are currently made to order. Please allow approximately 4–5 weeks to complete and receive your order.
Because each piece is made specifically for you, production times may vary depending on the item and current order volume.
RETURNS & EXCHANGES
How do I return or exchange an item?
Currently, all orders are final sale. Returns or exchanges are only accepted for items that are determined to have a manufacturing defect caused by A&G.
If your return request is approved, we will provide you with a prepaid return label. Please include a copy of your original dispatch document inside the package and ensure that all required personal details are completed.
When shipping your item, please obtain proof of postage from the postal service. A&G is not responsible for items that are lost in transit when a different shipping method is selected.
All approved returns must be shipped back as a single shipment. When returning jewelry, please insure the package for the value originally paid. The customer is responsible for insurance fees associated with the return shipment.
For assistance with a return or exchange, please contact:
Will I be refunded the full amount I paid?
For items approved for return, A&G will issue a refund for the full approved purchase amount within one week of return approval.
Refunds will be issued to the original payment method. Depending on your financial institution, it may take up to 10 daysfor funds to appear in your account.
PayPal refunds may take approximately two weeks to be processed and reflected in your account.
Special orders and custom requests are non-refundable.
PAYMENT
What payment methods are supported?
A&G currently accepts the following payment methods:
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Visa
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Mastercard
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American Express
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JCB
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Apple Pay
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Discover
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PayPal
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Diners Club
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Google Pay
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Shop Pay
LIFETIME WARRANTY
Does A&G offer a warranty?
Yes. A&G Rock jewelry is covered by a Lifetime Warranty against qualifying manufacturing defects.
If you believe your jewelry has a manufacturing defect, please contact us and ship the item to A&G with valid proof of purchase. Once received, our team will inspect the item and determine whether the damage qualifies under our warranty.
What repairs are included?
Qualifying warranty repairs may include:
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Complimentary jewelry polishing
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Complimentary resizing one size up or one size down
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Repairs related to qualifying manufacturing defects
What is not covered by the warranty?
The Lifetime Warranty does not cover:
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Normal wear and tear
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Accidental damage
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Loss of a product
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Theft
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Damage caused by improper use or care
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Repairs or modifications performed by anyone other than A&G Rock
Any unauthorized repair or modification may void the warranty.
For warranty repairs, proof of purchase must be provided with the jewelry. If the request qualifies under our warranty, A&G will proceed with the repair.
If the requested repair does not qualify under the warranty, we will notify you whether the repair can still be performed and provide the applicable cost before proceeding.
Approved repaired items will typically be shipped back to the customer within 1–2 weeks after the repair is completed. A&G provides complimentary return shipping for qualifying warranty repairs.
PRODUCT WEIGHT & DIMENSIONS
Are the listed product weights and measurements exact?
Product weights and dimensions, particularly for bracelets and wallet chains, are provided as averages.
The weight of a bracelet or chain may vary depending on its length, size, and individual construction.
Slight variations should be expected with handcrafted and made-to-order pieces.
SPECIAL ORDERS
Can I request a special or custom order?
Yes. If you have a special order request, please contact A&G through our online contact form or email us at:
Our team will review your request and get back to you as soon as possible.
Special orders and custom requests may have different pricing, production timelines, and return policies. Any applicable terms will be communicated before your order is confirmed.
CONTACT
Have another question?
For questions regarding orders, shipping, returns, warranty repairs, special orders, or other A&G inquiries, please contact us:
A&G Rock and Roll
707 S Broadway #901
Los Angeles, CA 90014
Email: agrockusa@gmail.com